FAQs

Frequently Asked Questions

You can start the inquiry by simply calling our design and sales team on 1300 13 89 86 or email your details and a floor plan – if you have one – to sales@climaxair.com.au

We will call you and discuss your needs, answer any queries and if needed book in a site visit.  

A quote and options will be put together and emailed to you for your review.

Our Sales and Design team will be with you each step of the way helping you to choose the right option for you. 

With constant advances in technology and refrigerant gases, Air Conditioning is becoming more efficient and environmentally friendly with each new release.

The Individual running costs largely depends on the capacity of your system, the way in which you use the AC, regular maintenance and design of your home.  The Energy Calculator is a useful tool to help guide you in the approx running costs and kW hours potentially used http://www.energyrating.gov.au/calculator

When designing your new system, Climax Air Conditioning always considers the efficiency of use.

Most installations are completed within 3 weeks of receiving the deposit. If you are building or renovating we can liaise and schedule with your builder.

Yes we have a periodical maintenance program available to all customers.

The efficiency of any air conditioning system; home, office and commercial, is vitality dependent on regular maintenance, clean filters, correct gas pressures and well-maintained ductwork.  Climax Air Conditioning offers regular routine service and preventive maintenance schedules for all types of home and commercial air conditioning, ventilation and chiller equipment.

As part of our after sales service Climax Air will contact you when your maintenance is due.

 

Climax has hand selected reputable, quality suppliers for the materials we use for installations.  We understand that aesthetics of the units is important ,which is why we can offer range of vents,  typically round ‘diffusers’ are the most efficient for air distribution, however square or linear grilles are used when required by the design.

We will design a system to suit you and your home. If your electricity supply is limited it may just mean zoning your system which will help save on running costs too.

We are authorised warranty agents for the systems that we install. Our friendly staff will guide you through the warranty process.  All systems come with a 5 year manufacturer warranty.

We guarantee our workmanship for 10 years on residential systems and will return for rectification or workmanship related to the installation.

Yes. Air Conditioning can help with mould problems, it will provide air movement, dry the air and reduce the humidity in your home.

When cooling the first thing that an air conditioning system will do is remove the humidity from the air leaving a fresher environment in the room. Of course the heating will help dry your home too. This is also why it is important to close your doors and windows when air conditioning your home. You can also use your ducted systems on the fan only mode to help move air and ventilate.

Rooms also require natural light and ventilation to prevent mould. For existing mould problems you can use Oil of Cloves to kill spores and clean the area.

Here are a few tips to help you choose the heating and cooling system that suits your lifestyle and budget
  1. The COMPANY – Find a reliable company with quality service to deal with.
    Do they answer the phone, do they return your calls within a reasonable time, do they supply and install?
    ASK AROUND – referrals are the best way to find out about a company. Ask for their sales person to discuss your requirements. This can be done by sending plans to them, visiting their office or they will visit your home or business. Make sure they have an office with people to talk to.

  2. REQUIREMENTS – Biggest is not always best, each area has different capacity requirements. Do you want your whole home heated/cooled, do you want zones, is one area hotter or colder than others, discuss this with the sales person.

  3. BRANDS – it must be reliable, are parts available, what is the quality like, does it meet the Australian Standards?

  4. PRICE – Did you receive a quote within a couple of days, with the system that you discussed?
    What is included and is there a difference in quotes?
    We all know that we usually get what we pay for and that the cheapest, or most expensive, may not be the best for you. Make sure you can discuss these details with the sales person.

  5. INSTALLATION – Does the company have the required Licenses, insurances, resources and experience?
    Does the company have testimonials or references, ask for them or visit their web site.

  6. AFTER SALES SERVICE – You don’t want to be left out in the cold once your system has been installed.
    Can you phone or email with questions, do they offer periodical maintenance and warranty repairs?

  7. GO AHEAD – Once you are satisfied with this knowledge, it’s time to pay your 10% deposit. The company should provide you with an invoices and may get you to sign an agreement.